KLM

KLM Royal Dutch Airlines
Koninklijke Luchtvaart Maatschappij

IATA KL ICAO KLM Callsign KLM
Founded	7 October 1919
Commenced operations	17 May 1920
Hubs	Amsterdam Airport Schiphol
Frequent-flyer program	Flying Blue
Member lounge	KLM Crown Lounge SkyTeam Lounge
Alliance	SkyTeam
Subsidiaries	KLM Cityhopper Martinair Transavia.com
Fleet size	114 (+17 orders) incl. cargo excl. subsidiaries
Destinations	125 incl.subsidiaries
Company slogan	"Een reis vol inspiratie" (A journey full of inspiration)
Parent company	Air France-KLM
Headquarters	Amstelveen, Netherlands[1]
Key people	Albert Plesman (founder) P. F. Hartman (CEO) F. Gagey (CFO)
Website	www.klm.com

KLM Royal Dutch Airlines (Dutch: Koninklijke Luchtvaart Maatschappij, literally Royal Aviation Company; usual English translation: Royal Dutch Airlines) is the national airline of the Netherlands and is part of Air France-KLM. KLM's headquarters are in Amstelveen near its hub at Amsterdam Airport Schiphol.^[2] KLM operates worldwide scheduled passenger and cargo services to more than 90 destinations. It is the oldest airline in the world still operating under its original name. It has 33,000 employees (as of March 2007).^[3]

The merger of KLM with Air France in May 2004 created Air France-KLM, which is incorporated under French law with headquarters at Paris-Charles de Gaulle Airport. Both Air France and KLM continue to fly under their distinct brand names. Air France-KLM is part of the SkyTeam alliance with Aeroflot, Aeroméxico, Air Europa, Alitalia, China Southern Airlines, Czech Airlines, Delta Air Lines, Kenya Airways, Korean Air, TAROM and Vietnam Airlines.

History

A 1919 advertisement

KLM was founded on 7 October 1919, making it the oldest carrier in the world still operating under its original name, though the company stopped operating during the Second World War - apart from the operations in the Dutch Antilles in the Caribbean. The first KLM flight was on 17 May 1920, from Croydon Airport, London to Amsterdam carrying two British journalists and a number of newspapers. It was flown by an Aircraft Transport and Travel Airco DH.16, callsign G-EALU, piloted by Jerry Shaw. In 1920 KLM carried 440 passengers and 22 tons of freight. In 1921 KLM started scheduled services.

By 1926 it was offering flights to Amsterdam, Rotterdam, Brussels, Paris, London, Bremen, Copenhagen and Malmö, using primarily Fokker F2 & Fokker F.III.^[4] KLM was also the first airline to fly to Manchester Airport, using a DC-2, starting in June 1938, via Doncaster.

KLM's Douglas DC-2 aircraft Uiver after placing second in the MacRobertson Air Race from London to Melbourne in 1934

Intercontinental service to the Netherlands East Indies (today's Republic of Indonesia) started in 1929. This was for several years the world's longest scheduled route. The service used Fokker F.VIIb, although the first non-scheduled KLM flight had been in 1924 by Fokker F7 registration H-NACC piloted by Van der Hoop. In 1930 KLM carried 15,143 passengers. The first transatlantic KLM route was between Amsterdam and Curaçao in December 1934 using the Fokker F-XVIII "Snip." The first of the airline's Douglas DC-3 aircraft were delivered in 1936 and these replaced the DC-2s on the service via Batavia to Sydney. In the early 1940s the KLM was the only civilian airline operating the Douglas DC-5.

On 21 May 1946, KLM was the first continental European airline to launch scheduled service to New York. In 1950 KLM carried 356,069 passengers. On 25 July 1957, the airline introduced its first flight simulator for the Douglas DC-7C - the last KLM aircraft with piston engines - which opened the first trans-polar route from Amsterdam via Anchorage to Tokyo on 1 November 1958. Each crew flying the transpolar route over the Arctic was equipped with a winter survival kit, including a 7.62 mm selective-fire AR-10 carbine for use against polar bears in the event the plane was forced down onto the polar ice.^[5]

In March 1960, KLM introduced the first Douglas DC-8 jet into its fleet. In 1966, KLM introduced the Douglas DC-9 on European and Middle East routes. The new terminal buildings at Schiphol Airport opened in April 1967 and in 1968, the Douglas DC-8-63 entered service. With 244 seats it was the largest airliner of the time. KLM was the first airline to put the higher gross-weight Boeing 747-200B into service in February 1971 with Pratt & Whitney JT9D engines, beginning the era of widebody jets.

In 1980, KLM carried 9,715,069 passengers. In 1983, it reached agreement with Boeing to convert some of its Boeing 747-200s to stretched upper deck configuration. The work started in 1984 at the Boeing factory in Everett, Washington and finished in 1986. The converted aircraft were called Boeing 747-200SUD, which the airline operated in addition to Boeing 747-300s. In June 1989, KLM introduced the Boeing 747-400. Later that year, in July, KLM acquired 20 per cent of Northwest Airlines, starting an alliance between the two airlines. In 1990, KLM carried 16,000,000 passengers. In March 1994, KLM and Northwest Airlines introduced World Business Class on intercontinental routes, and, in July 1995, KLM introduced its Boeing 767-300ER.

In March and June 2002, KLM announced it would renew its intercontinental fleets by replacing the Boeing 767s, Boeing 747-400s and eventually the McDonnell Douglas MD-11 with Boeing 777-200ERs and Airbus A330-200s. Some 747s will be first to retire. The MD-11s will remain in service until 2014/2015. The first Boeing 777 was received on 25 October 2003, entering commercial service on the Amsterdam-Toronto route, while the first Airbus A330-200 was introduced on 25 August 2005 and entered commercial service on the Amsterdam-Washington Dulles route.

In March 2007 KLM started using the Amadeus reservation system, along with partner Kenya Airways.

Corporate organisation

PH-BXA, a Boeing 737-800 aircraft painted in a retro livery

A KLM Cityhopper Fokker 70 lands at Leeds Bradford Airport, England

KLM is listed on the stock exchanges of Amsterdam, New York and Paris.

Subsidiaries:

• KLM Cityhopper (formerly: NLM CityHopper)
• KLM Cargo
• KLM flight academy
• KLM Engineering & Maintenance
• Kenya Airways (26%)
• Martinair
• transavia.com

Former subsidiaries:

• KLM Helicopters
• KLM UK was a KLM subsidiary until merged with KLM Cityhopper.
• Buzz, the low-cost airline of KLM UK
• KLM exel, a commuter airline.
• KLM Asia, a Taiwanese-registered subsidiary
• De Kroonduif was a KLM subsidiary and the was the national carrier of Netherlands New Guinea between 1955 and 1963

KLM Asia

KLM Asia Boeing 747-400 Combi registration PH-BFC "City of Calgary"

KLM Asia (荷蘭亞洲航空公司 Hanyu Pinyin: Hélán Yàzhōu Hángkōng Gōngsī) was a wholly KLM owned subsidiary, registered in Taiwan, Republic of China. The airline was established in 1995 in order to operate flights to Taipei, without compromising the traffic rights held by KLM for destinations in the People's Republic of China. KLM Asia is no longer in operation but its aircraft still fly in the KLM Asia livery.

The livery of KLM Asia does not feature Dutch national symbols, such as the Flag of the Netherlands, nor does it use KLM's stylised Dutch Crown logo, instead featuring a special KLM Asia logo. KLM Asia has 6 Boeing 747-400 Combi aircraft (included in the KLM fleet as 747-400M).

Merger

Air France-KLM

On 30 September 2003, Air France and KLM announced that they would in future be known as Air France-KLM. This entity was offered on the Amsterdam Stock Exchange on 5 May 2004. The takeover by Air France marked the end of the oldest independent airline in the world. The Royal adjective was retained, and KLM's independent identity guaranteed to 2008, when its operations may be merged with those of the French company. In the interim, it did not appear that KLM's longstanding joint venture with Northwest Airlines (since merged with Delta Air Lines), would be affected. Both KLM and Northwest joined the SkyTeam alliance in September 2004.

Presidents - CEOs

KLM Airbus A330-200 at Amsterdam Schiphol Airport

• Albert Plesman (1919—1953)
• Fons Aler (1953—1961)
• Ernst van der Beugel (1961—1963)
• Horatius Albarda (1963—1965)
• Gerrit van der Wal (1965— 1973)
• Sergio Orlandini (1973—1987)
• Jan de Soet (1987—1991)
• Pieter Bouw (1991—1997)
• L. M. van Wijk (1997—2007)
• Peter Hartman (2007—present)

KLM Delft Blue houses

Selection of KLM Delft Blue Houses

Since 1952, KLM has presented its long-haul first-class passengers with small Delftware, blue-and-white porcelain reproductions of old Dutch canal houses, filled with jenever.^[6] In 1993, amidst the change-over from three to two cabins on its long-haul service, these canal houses (in Dutch, "huisjes") were made available to its "WorldBusiness Class" passengers.

Initially, these houses, ranging in size from 5 to 11 cm. (about 2 to 4 inches) were filled with Rynbende jenever (a Dutch liquor and precursor to gin made from juniper berries); once Rynbende (Simon Rynbende & Sons) was acquired by Henkes, the houses were filled with Henkes jenever, and, when that company was acquired by Bols, they became filled with Bols jenever.^[7]

The impetus for these houses was a rule aimed at curtailing a previously-widespread practice of offering significant incentives to passengers by limiting the value of gifts given by airlines to 75 US cents; however, no limit was placed on the provisions of duty-free liquor, so KLM was able to provide this more-valuable gift, camouflaged as liquor.^[8] Prior to giving out these Delft-blue liquor-filled houses, KLM gave Delft-blue tiles as gifts, but these tiles broke the 75 cent limits.

A KLM crew in Suriname, who flew Guinness record-holder Maurizio Giuliano just after he became the youngest person to visit all the world's nations.^[9]

There are 90 different houses as of 2009, with an additional house added every year on the 7th of October; this being the anniversary of KLM's founding (KLM, the world's oldest commercial airline, being 90 years old in 2009), each numbered and representing the number of years KLM has been in operation. Each year, a new house receives the next sequential number. All houses are reproductions of historic houses in the Netherlands or its overseas dependencies, although the specific location of every archetype of some of the first ten huisjes was not recorded.

In addition to the 90 standard houses, sealed and filled with jenever (with numerous variations on the wording on the bottom or back of the houses in different manufacturing batches and with different jenever manufacturer names), there are variants that are not filled with gin, which are distributed to passengers on certain long-haul flights to Islamic countries who forbid import or export of liquor. In 2006 when, in response to terrorist activities, liquids were banned or restricted on various flights, KLM's trans-Atlantic flights to the United States briefly also offered the same liquor-free huisjes. Until the early 1980s, the houses distributed on those routes were packaged as "ashtrays" with an open chimney and a semi-circular hole cut into the rear of the house, ostensibly for a cigarette.

Additional, larger, special Delftware have periodically been offered to VIPs and honeymoon couples; for most of the 1980s and 1990s, this was a model of the Royal Palace; since 2003, this was the "Waag". These are particularly prized by collectors and at auctions they are often valued at about $1000.

Destinations and routes

KLM company headquarters in Amstelveen

KLM is the only carrier on 61 of the routes it operates, representing 45% of its ASKs from the airport. On around 10% of flights (14 routes) it faces competition from two other airlines. Eight of these routes are within Europe - Barcelona, Copenhagen, London-Heathrow, Milan-Malpensa, Oslo-Gardermoen, Prague, Stockholm-Arlanda and Vienna; the other six are Aruba, Bangkok, Curaçao, Taipei, Toronto and Tripoli.^[10]

Fleet

The KLM fleet consists of the following aircraft (at 30 August 2010). The Boeing customer code for KLM is 7x7-x06. :

A Boeing 767-300ER parked at the gate at Schiphol (2005)

A Boeing 737-400 at Berlin's Tegel Airport (2009)

A MD-11 at Amsterdam Airport Schiphol

KLM Boeing 737-800

KLM Boeing 777-200ER at Montreal (2009)

KLM is currently in the midst of major fleet renewal programme. All the B737-300/-400s are being replaced by B737-800/-900s. The last Boeing 737-700/-800 will be delivered in 2011. Hereafter, KLM is seeking new aircraft for replacing the aging MD-11 aircraft. Air France-KLM has sent out requests for proposals for 100 aircraft of the type A350 and B787 to replace these MD-11 aircraft (along with the A340s and older B747-400s of Air France). This replacement is projected to start in 2014.

Fleet history

Over the years, KLM operated the following aircraft types:^[13]

KLM Convair

Cabin

KLM offers business class and economy class on all of its aircraft. On longhaul aircraft, a third class called 'comfort economy class' is offered. On shorthaul aircraft, Business Class is called Europe Select, while on longhaul aircraft Business Class is called World Business Class.

World Business Class

Boeing 777-200ER old style World Business Class

World Business Class offers a 60 inch pitch on all longhaul aircraft. All aircraft offer a 176 degree angled lie-flat seat with a 10.4" TV monitor with AVOD (Audio Video on Demand), email/text messaging, a privacy canopy, a massage function and laptop power ports. KLM's newest addition to the fleet, the Boeing 777-300ER features the new Business Class seats based on the Business seats of merger partner Air France. All WBC seats offer personal reading lamps, leg/foot rests and personal telephones (at the back of the controller)

Pre-departure facilities include a fully flexible reservation (except WBC Holiday Fare which may have restrictions)^[14] check-in desks, lounge access, priority boarding and 125% to 175% Flying Blue miles.^[15] Onboard, passengers are given a three course meal with menus, pre-departure beverages and snacks, which are available throughout the flight.

Europe Select

Europe Select, KLM's premium product on shorter sectors. It offers a 33 inch pitch, a meal service on board (hot or cold meals depend on the length of the flight), priority boarding, extra baggage allowance, double Flying Blue miles and fully flexible booking.

Economy Class

Boeing 777-200ER Economy Class

Economy Class offers a 31" pitch on all long haul aircraft except the Airbus A330-200, which offers a 32" pitch.

Boeing 777-300ER Economy Class

On short haul European flights on KLM and KLM Cityhopper, aircraft have no in flight entertainment and contains a 31" seatpitch. Passengers flying Economy Class long-haul routes outside of Europe receive a hot meal service (often more than one depending on the flight duration), with real metal cutlery. Passengers flying within Europe in KLM Economy Class receive a snack to suit the time of day. Freshly prepared sandwiches made the day of flight are served on most morning flights. Drinks (including alcohol) are free on KLM for all passengers, with the exception of champagne.^[16]

In 2010, KLM will refurbish the interior of its 747 fleet. This update also includes PTV in Economy Class with a private screen for each seat and inflight information. As of 11 May 2010, a total of ten 747 have been updated and refurbished (Full Pax 747: PH-BFA, PH-BFB, PH-BFG, PH-BFL, PH-BFN. 747 Combi: PH-BFK, PH-BFP, PH-BFS, PH-BFT and PH-BFV).

KLM's 747-400s and 777-300ERs economy seating are ten-abreast (3-4-3), the 777-200ERs and MD-11s are nine-abreast (3-3-3), while the A330s are eight abreast (2-4-2).

Economy Comfort Class

Economy Comfort Class is offered only on intercontinental flights. It provides a greater seat pitch, up to 35" and greater recline, up to 7", than regular economy seats, but the same luggage allowance and in-flight service applies. There is no priority (dis-)embarking, but since the Economy Comfort zone is located in the front of the aircraft, KLM does advertise quick disembarkation as an advantage of Economy Comfort Class. It can be reserved by any passenger holding any economy class ticket, but a fee may apply.^[17]

Codeshare agreements

As of January 2010, KLM has codeshare agreements with the following airlines, besides all SkyTeam members:^[18]

KLM SkyTeam alliance (2004-present) and "Worldwide Reliability" Northwest Airlines alliance (1993-2002) logos

KLM codeshares (A-I)[19] Airline Aer Lingus Air Alps Aviation Alaska Airlines Comair (oneworld affiliate member) Copa Airlines Cyprus Airways Estonian Air Garuda Indonesia Gulf Air

KLM codeshares (J-Z)[19] Airline Jet Airways Malaysia Airlines Malév Hungarian Airlines* (oneworld member) Meridiana Portugalia (Star Alliance affiliate member) TAM Airlines (Star Alliance member) Ukraine International Airlines WestJet

* Codesharing with Malév Hungarian Airlines will stop on 29 October 2010^[20]

Incidents and accidents

For sourcing and full list of accidents from 1943 see:Aviation safety database

This list does not include KLM cityhopper, which had two accidents accident involving fatalities in 1994.

The most notable accident in which a KLM flight has been involved was the 1977 Tenerife disaster. After this accident KLM flights have not led to fatalities.

Accidents involving fatalities

• On 20 December 1934, KLM Douglas DC-2, PH-AJU "Uiver" crashed at Rutbah Wells, Iraq, killing all occupants. It participated in the Mac Robertson Air Race in October 1934 and won the handicap division. It had returned to the Netherlands in November and the crew were heroes. It was on its first flight after return from the race and was enroute to the Netherlands Indies carrying the Christmas mail.^[21]
• On 14 July 1935, KLM Fokker F.XXII PH-AJQ "Kwikstaart" crashed and burned just outside Schiphol, killing four crew and two passengers - 14 other occupants survived.^[4]

• On 20 July 1935, KLM Douglas DC-2, PH-AKG "Gaai" crashed in an Alpine pass in the San Bernardino Pass near Pian San Giacomo, killing all three crew and all ten passengers.^[4]

• On 9 December 1936, KLM Douglas DC-2, PH-AKL crashed into a house after taking off from Croydon Airport, London the accident killed 15 out of 17 on board the DC-2 (see 1936 KLM Croydon accident)

• On 28 December 1941, KNILM Douglas DC-3, PK-ALN (formerly KLM PH-ALN) "Nandoe" was destroyed on the ground by Japanese fighters at Medan, North Sumatra, Dutch East Indies, killing all crew members and passengers.

• On 1 June 1943, the BOAC Douglas DC-3 (formerly KLM PH-ALI) "Ibis" was shot down by eight German Junkers Ju-88 fighters over the Gulf of Biskay while on the scheduled route Lisbon-Bristol. All thirteen passengers and four KLM crewmembers perished. For more information see: BOAC Flight 777.

• On 14 November 1946 - A KLM Douglas C-47 crashed at Schiphol Airport, caused by a failed landing in bad weather. All 21 passengers and the 5 crew were killed. One passenger was the Dutch writer Herman de Man.
• On 26 January 1947, KLM Douglas Dakota PH-TCR crashed after takeoff from Copenhagen, killing all 22 onboard, including Prince Gustaf Adolf of Sweden.^[22]
• On 20 October 1948, KLM Lockheed Constellation PH-TEN "Nijmegen" crashed near Prestwick, Scotland, killing all 40 aboard.
• On 23 June 1949, KLM Lockheed Constellation PH-TER "Roermond", piloted by Hans Plesman (the son of CEO Albert Plesman) crashed into the sea off Bari, killing 33 occupants.^[23]
• On 12 July 1949, KLM Lockheed Constellation PH-TDF "Franeker" crashed into a 674 ft Ghatkopar hill near Bombay, India, killing all 45 aboard. Thirteen of the dead were American news correspondents.^[24]
• On 22 March 1952, a KLM Douglas DC-7 PH-TBJ crashed in Frankfurt, killing 42 of 47 occupants^[25]
• On 23 August 1954; a KLM Douglas DC-6B, PH-DFO "Willem Bontekoe", crashed between Shannon and Schiphol in the North Sea, 40 km from IJmuiden - all 21 passengers and crew died.
• On 5 September 1954, Flight 633, a Lockheed Super Constellation, PH-LKY ditched in the River Shannon after takeoff from Shannon Airport, Ireland. 28 out of 56 people on board (46 passengers and 10 crew) were killed.
• In 1957 a KLM Super Constellation PH-LKT crashed in the sea near Biak, after takeoff from Mokmer airport at Biak on its way to Manila. The pilot made a low farewell flypass over the island, but the aircraft lost altitude, crashed into the sea and exploded. Nine crew and 49 passengers died. Twenty two passengers were rescued, of whom two died later.
• On 14 August 1958, KLM Flight 607-E, a Lockheed Super Constellation, PH-LKM en route from Amsterdam to New York, via Shannon Airport, crashed into the ocean 180 km off the coast of Co. Galway, Ireland. 91 passengers and 8 crew members perished.
• On 27 March 1977, Flight 4805, a Boeing 747-206B, PH-BUF & Pan Am Flight 1736, a Boeing 747-121, N736PA, collided at Tenerife North Airport, Canary Islands, killing 583 people. The incident has the highest number of fatalities (excluding ground fatalities) of any single accident in aviation history.

Notable incidents without fatalities

• On 17 July 1935, KLM DC-2 PH-AKM "Maraboe" crashed near Bushehr, Iran. All occupants were rescued.^[26]
• On 23 March 1952, a KLM Lockheed Constellation, PH-TFF "Venlo", suffered a propeller failure and subsequent engine fire during landing in Bangkok. All 44 passengers and crew escaped shortly before the fire completely consumed the plane. A Thai ground crewman ran into the burning aircraft and returned with an infant who had been left behind.^[27]
• On 15 December 1989, KLM Flight 867, a Boeing 747-400, PH-BFC flew through a volcanic plume causing nearly US$80 million worth of damage to the then brand-new aircraft. The plane landed in Anchorage, Alaska, with no reported injuries or fatalities.^[28][29]
• On 28 November 2004, KLM Flight 1673, a Boeing 737-400, PH-BTC had a birdstrike upon rotation from Amsterdam Airport Schiphol. The plane continued onwards to Barcelona International Airport, where the nose gear collapsed. No injuries or casualties; the aircraft was written off.

Corporate responsible issues

Alleged support to Nazi war criminals

KLM has been accused of helping Nazi war criminals to escape from Europe at the end of the Second World War. Suspected war criminals were forbidden by the Allies to leave Germany but historical research done by Dutch journalists show that KLM asked the Swiss authorities to allow some former Nazi to cross the borders without proper documents in order that they could then escape to South America. ^[30][31] KLM has always denied that it played such a role.^[32]

Philanthropy

KLM started KLM AirCares in 1999. KLM AirCares is a programme that aids underprivileged countries in developing countries that KLM flies to.^[33]

References

External links

• Official website
  • Archives of official website
• KLM Corporate website
• Holland Herald in-flight magazine
• Air France KLM Finance
• Destination Guide KLM

Links to related articles Members of SkyTeam Aeroflot • Aeroméxico • Air Europa • Air France • Alitalia • China Southern Airlines • Czech Airlines • Delta Air Lines • Kenya Airways • KLM • Korean Air • TAROM • Vietnam Airlines Future members: Aerolíneas Argentinas • China Airlines • China Eastern Airlines • Garuda Indonesia Former members: Continental Airlines • Copa Airlines • Northwest Airlines Airlines of the Netherlands AIS Airlines · Amsterdam Airlines · Arkefly · Interstate Airlines · KLM · KLM Cityhopper · Martinair · Transavia.com Members of the International Air Transport Association   Africa regional office Air Austral · Air Madagascar · Air Mauritius · Air Namibia · Air Nigeria · Air Seychelles · Air Zimbabwe · Airlink · Comair · Ethiopian Airlines · Interair South Africa · Kenya Airways · LAM Mozambique Airlines · Precision Air · Safair · South African Airways · Sudan Airways · TAAG Angola Airlines · TACV Cabo Verde Airlines ·   Asia-Pacific regional office Air India · Air New Zealand · Air Niugini · Air Pacific · Air Tahiti · Air Tahiti Nui · Air Vanuatu · Aircalin · All Nippon Airways · Asiana Airlines · Bangkok Airways · Biman Bangladesh Airlines · Continental Micronesia · Garuda Indonesia · JALways · Japan Airlines · Jet Airways · Jet Lite · Kingfisher Airlines · Korean Air · Malaysia Airlines · Nippon Cargo Airlines · Pakistan International Airlines · Philippine Airlines · Qantas · Royal Brunei Airlines · SilkAir · Singapore Airlines · Singapore Airlines Cargo · SriLankan Airlines · Thai Airways International · Vietnam Airlines   China and North Asia regional office Air China · Air Koryo · Air Macau · Cathay Pacific · China Airlines · China Cargo Airlines · China Eastern Airlines · China Southern Airlines · Dragonair · EVA Air · Hainan Airlines · Hong Kong Airlines · Hong Kong Express Airways · MIAT Mongolian Airlines · Shandong Airlines · Shanghai Airlines · Shenzhen Airlines · Sichuan Airlines · TransAsia Airways · Xiamen Airlines   Europe regional office Adria Airways · Aegean Airlines · Aer Lingus · Aigle Azur · Air Berlin · Air Contractors · Air Europa · Air France · Air Malta · Air Nostrum · Air One · AirBaltic · Alitalia · Atlasjet · Austrian Airlines · B&H Airlines · Binter Canarias · Blue Panorama Airlines · Blue Wings · Blue1 · bmi · British Airways · Brussels Airlines · Bulgaria Air · Cargolux · Carpatair · CCM Airlines · Cimber Air · Cirrus Airlines · CityJet · Corsairfly · Croatia Airlines · Cyprus Airways · Czech Airlines · Denim Air · DHL Air · Estonian Air · European Air Transport · Eurowings · Finnair · FlyLal · Flybe · Hahn Air · Hapag-Lloyd Flug · Hellas Jet · Hemus Air · Iberia Airlines · Icelandair · Jat Airways · KLM · LOT Polish Airlines · LTU International · Lauda Air · Lufthansa · Lufthansa Cargo · Lufthansa CityLine · Luxair · MAT Macedonian Airlines · Malmö Aviation · Malév Hungarian Airlines · Meridiana · Montenegro Airlines · Olympic Airlines · Onur Air · Pegasus Airlines · Portugália · Scandinavian Airlines · SAS Norge · SATA Air Açores · Skyways Express · Spanair · Swiss International Air Lines · TAP Portugal · TAROM · TNT Airways · Turkish Airlines · UTair Aviation · Virgin Atlantic Airways · Widerøe   Latin America and the Caribbean regional office Aerolíneas Argentinas · Aeroméxico · Air Jamaica · Austral Líneas Aéreas · Avianca · Caribbean Airlines · Copa Airlines · Copa Airlines Colombia · Cubana de Aviación · Grupo TACA · Lacsa · LAN Airlines · LAN Argentina · LAN Cargo · LAN Ecuador · LAN Perú · Mexicana de Aviación · PLUNA · Surinam Airways · TACA Perú · TAM Airlines · TAM Airlines (Paraguay) · TAME · Volaris   Middle East and North Africa regional office Afriqiyah Airways · Air Algérie · Air Sénégal International · Arkia Israel Airlines · CAL Cargo Air Lines · Caspian Airlines · DHL International Aviation ME · EgyptAir · El Al · Emirates Airline · Etihad Airways · Gulf Air · Iran Air · Iran Aseman Airlines · Israir Airlines · Jordan Aviation · Kish Air · Kuwait Airways · Libyan Airlines · Mahan Air · Middle East Airlines · Oman Air · Qatar Airways · Royal Air Maroc · Royal Jordanian · Saudi Arabian Airlines · Sudan Airways · Syrian Arab Airlines · Tassili Airlines · Tunisair · Yemenia   North America regional office Air Canada · Air Transat · Alaska Airlines · American Airlines · Atlas Air · Cargojet Airways · Continental Airlines · Delta Air Lines · FedEx Express · United Airlines · UPS Airlines · US Airways   Russia and the CIS regional office Aeroflot · Aerosvit Airlines · Air Astana · Air Moldova · Armavia · Azerbaijan Airlines · Belavia · Donavia · Georgian Airways · Rossiya · S7 Airlines · Transaero · Ukraine International Airlines · UTair Aviation · Vladivostok Air · Volga-Dnepr Members of the Association of European Airlines Adria Airways · Aegean Airlines · Aerosvit · airBaltic · Air France · Air Malta · Alitalia · Austrian Airlines · BMI · British Airways · Brussels Airlines · Cargolux · Croatia Airlines · Cyprus Airways · Czech Airlines · European Air Transport · Finnair · Iberia Airlines · Icelandair · Jat Airways · KLM · LOT Polish Airlines · Lufthansa · Luxair · Malév Hungarian Airlines · Montenegro Airlines · Olympic Air · Scandinavian Airlines · Swiss International Air Lines · TAP Portugal · TAROM · TNT Airways · Turkish Airlines · Ukraine International Airlines · Virgin Atlantic Airways